KAINOS SERVICES
IT Support
Support with email, domains, Microsoft 365 and the technology your organisation relies on.
SHAPED AROUND YOUR NEEDS
Practical help with your everyday technology.
What this service can include
- Microsoft 365 and email setup
- Domain and DNS configuration
- Account and email troubleshooting
- Backup guidance
- Routine device and connectivity support
- Advice on practical next steps
A good fit if
You need help connecting your digital tools, solving a recurring issue or setting up a clearer way to work.
We agree the scope, priorities and next steps together before work begins. Maintenance schedules, response times and any ongoing costs are agreed individually.
Keep the technology around your website connected.
A working website often depends on the systems beside it: domains, DNS, business email and user accounts. Kainos offers practical support with those connections, including Microsoft 365 setup and troubleshooting, alongside website work.
A focused review before making account changes
We start with the problem, the affected users and the services involved. Account ownership, administrator permissions, licensing and backup arrangements are checked before changes are agreed. Please describe the issue in an enquiry; do not send passwords or recovery codes through the website form.
Questions about this service
Can you help with business email or Microsoft 365?
Yes, these are areas we can discuss. The exact work depends on your current provider, licences, domain access and any migration requirements.
Can you help a charity apply for Microsoft nonprofit support?
We have supported a nonprofit grant application for HOPE Yorkshire Church and configured its domain for Microsoft 365 after approval. Eligibility, availability and approval are decided by Microsoft; approval cannot be guaranteed.
Is this a full outsourced IT department?
The support scope is agreed around the issue and systems involved. We clarify any work that needs your hosting company, software vendor or another specialist rather than promising every type of IT cover.
LET’S FIND YOUR NEXT STEP
Let’s review your digital setup.
Tell us what you have in mind. We’ll help you work out where to start.