KAINOS SERVICES
Support & Maintenance
Ongoing care, updates and improvements to support your website after launch.
SHAPED AROUND YOUR NEEDS
Keep your website moving forward.
What this service can include
- WordPress, theme and plugin updates
- Backups and restore checks
- Website troubleshooting
- Routine optimisation
- Small content and functionality changes
- Ongoing improvement recommendations
A good fit if
You want a dependable point of contact for website care and help keeping your site up to date.
We agree the scope, priorities and next steps together before work begins. Maintenance schedules, response times and any ongoing costs are agreed individually.
Agree the care your website needs after launch.
Website care combines routine upkeep with a clear route for reporting problems. We can review the current WordPress installation, hosting and backup arrangements, then agree which updates, checks and small changes are included in your support scope.
Make responsibilities and response arrangements clear
An agreed plan should explain update frequency, backup retention, restore responsibilities and how requests are prioritised. Larger changes, third-party charges and emergency work may need a separate quote. Response times and availability are agreed individually; this page does not promise round-the-clock cover.
Questions about this service
Can you maintain a website someone else built?
We can review it first. Hosting access, licences, custom code and the condition of the installation affect whether we can take it on and what initial work is needed.
Are content changes included?
Small changes can be included where agreed. We define what counts as routine support and what needs separate design or development work.
Does having a backup mean recovery is guaranteed?
No. Backup location, retention and restore checks all matter. We agree the recovery arrangements and any limitations rather than treating an untested backup as a guarantee.
LET’S FIND YOUR NEXT STEP
Let’s agree the right website care.
Tell us what you have in mind. We’ll help you work out where to start.